terms-and-conditions

Terms and Conditions

Bookings between the 24/12 at 18:00 pm until the 27/12 at 06:00 am and the 31/12 at 18:00 pm until the 02/01 at 06:00 am, will be charged at a higher cost, the fare during this time will incur a 50% increase on the standard fare’s

New Fixed Fare Rules for adding a via

How it works
• Open your app
• Tap to open the app on your mobile device.
• Choose your pickup point
• Click on “Where to?
• Click on ” the + symbol next to the pickup box to add stops at any point before or during your trip.
• Change on the go
Add, change or remove a stop from the my-trip feed in the menu.

Dos
• Add extra stops (up to two) in the app whenever you plan to have multiple stops on your journey
• Add extra stops in order, based on the planned direction of travel
• Give consideration to a driver’s time and avoid unnecessary delays

Don’ts
• Don’t directly request stops from your driver that you haven’t added via the app
• The driver will not wait longer than 5 minutes on a wait and return or via job, or you will need to pay the driver additional money in the car, priced at 30p for each additional minute the driver is waiting over the 5 minutes.
• Don’t frequently edit the destination, to avoid confusion
• Don’t make the driver wait at locations that are not safe for parking, such as busy roads or cross-junctions
• Don’t leave personal belongings in the car– please make sure you take all your items with you
Once you’re in the car you won’t be able to add a via unless you’ve booked by App and followed the instructions above.
If you called to make your booking, you would need to call to add a via, or the driver will only be able to take you to the destination stated on the booking due to the fixed fare pricing system.
(If the driver agrees you can pay the driver extra in the car if you want to go via a stop on the way.)

Your use of our services indicate that you agree to the terms and conditions set below.

Definitions

• “we”, “us” and “our” refers to TAXIFIRST,
• “you “, “your ” and “user” refers to the person booking a journey via the site or software
• “Driver” refers to the Driver that is selected for your journey
• “As Directed” refers to a journey where no destination is specified

Limitations on Use of Software
All software, information and data provided by us and used by you to make a booking remains at all times the property of us and is considered as Confidential Information. You warrant that no copyrighted details of either the software will be used other than for the purpose it is intended to be used for and will not be copied or passed on to third parties at any time. We do not warrant that your use of the software will be uninterrupted or error-free; or that the software and/or the information obtained from the software will be accurate or meet your requirements.

TAXIFIRST will restrict Pre-bookings to help prevent lateness, if this is so, please try another time.

DO NOT Pre-book dog jobs on the app and just write it in the notes, the office staff won’t see it, and it WILL delay your taxi, and we will not be responsible for loss of earning or costings. 

If busy the app will show the service is not available for ASAPs, once the journeys already booked in have been assigned to drivers, then it will allow you to book in again so please be patient during peak times to enable you to book your journey in.

Debit and credit cards must only be used by the card holder.

cancellations and customer no shows will be charged £5 if a driver is forced to wait more than 4 minutes past the booking time, anything out of the Plymouth area will be charged the mileage rate from the driver’s location inside Plymouth to your location, the Plymouth boundaries are ST Budeaux, Roborough Elburton, Chaddlewood. Anything past these points is classed as out of area.

Warranties
You guarantee that you have authority to enter into this agreement and to use our software in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of our software as well as for the use of your name and payment method to pay for services and products purchased using our Software or Site by members of your household, including minors living with you and if you have administrative roles with your employer for which you create bookings for other people such as colleagues or people who ask you to book in a journey. You also warrant that all information supplied by you or members of your company, organisation or household in using our Site or Software is true and accurate. You agree to indemnify us for any breaches of the foregoing warranties.

Terms of Service
These terms and conditions apply to the booking service provided by us.

The booking fee is the amount that the person placing the booking is charged for the delivery of our service. The booking fees help cover operational costs.

The amount of the booking fee will remain the same and is not based primarily on how far the customer wishes to travel.

The booking fee is charged at 0.20p per booking and will come into effect from the 08/01/2024. 

Please note that in using our service you agree:

1. Even though we do everything we can to prevent lateness, delays can happen during peak times, so please book all journeys with this in mind.
2. You must be registered with us in order to use the service.
3. You are responsible for your login credentials for the services, we will not be liable for any unauthorised bookings made on your account.
4. You promise that all information provided by you to us are true, accurate and up to date at all times.
5. You promise that any payment made to the driver or provided on this app to us are true, accurate and that you have authority to use these details to pay for the services.
6. You will make payment in full when we provide services to you. We can provide you the option to facilitate this payment.
7. We will not allow children under 12 or primary school age to travel alone in our taxi, if they need to go somewhere, they must be accompanied by an adult.
8. You are responsible for any bookings made with your account and we will not be liable for any costs due to bookings made on your account.
9. You will only use the service to make a booking you wish to fulfil, if we deem that you are misusing the software we reserve the right to disable your account without prior notice.
10. You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorised access to the site or its systems including servers and Databases.
11. We can amend these terms and conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.
12. We offer the facility to rate your journey upon completion. This is intended for you to provide an opportunity to evaluate the quality of service being provided so that we can keep providing an excellent service. All ratings that we see to be obscene, threatening, abusive or in any way malicious will be deleted and we will suspend the associated user account.
13. Takeme (Plymouth) Limited t/a TAXIFIRST accept bookings as an agent, acting on behalf of our self-employed drivers, and will not be completing these journeys directly.
14. Takeme (Plymouth) Limited t/a TAXIFIRST partner with Tower Cabs and will share journeys to help prevent lateness. Using this service you agree to these terms. 
15. Pre-bookings to the train station, Coach station, Ferry terminal, Airport, doctor appointment, planned meals, Theatre or work etc, (but not limited to) must be pre-booked 1 hour in advanced, (this means booking time, example if you need to be there at 12pm then pre-book it for 11am, if you’re outside of Plymouth then please leave longer), this is to Guarantee the connection/time, TAXIFIRST cannot be held liable for any loss of earnings or fees caused due to this.
16. you promise to book ASAP journeys to any location, with enough time to cover any lateness and distance, we are not liable for any loss of earnings etc due to this.
17. Any journeys you miss will count as a no show, if this happens on over 20 percent of your overall journeys, your phone number and email address will automatically be blacklisted from the company. 
18. You understand, (even though we will do all we can to prevent lateness by restricting pre-bookings) during peak times delays can happen due to unforeseen circumstances, this means you will need to book the journey in as early as possible to cover any delays, intern prevent you becoming late.
19. If travelling with a Pet, you will be subject to a £1 fee PLEASE CALL to check if we have one available as this service is NOT available to book on the app/website. unless travelling with a guide dog under UK law.
20. We ONLY offer a three/four-seater Saloon style taxi via the app/website, if you request anything else VIA the notes, we will not Guarantee this and will not be liable for any delays caused.
21. All children travelling should be restrained in a manner appropriate to their age, weight and height. the passenger can supply a suitable child seat and should fit it their self at their own risk.
22. Luggage/items are carried at your own risk, and we cannot be held responsible for any loss or damaged caused whilst travelling the in vehicle. 
23. We will NOT allow anyone under the age of 14, to travel without an adult/carer known to the child for the safety of both child and driver. 
24. Drivers can install CCTV cameras into the vehicle, for the safety of both passenger and driver. 
25. Drivers can ask for money upfront on any journey.
26. when booking you promise to be ready as soon as the driver arrives, the driver will wait a minimum of 3 minutes from the point of arrival, then may leave. 
27. Outside city limits are subject to a set fare or out of area charge, we also charge for any applicable toll fee and parking charges, our online booking engine and app can only give an estimated cost, for more information call 01752222222.
28. If in the unlikely circumstance you soil the taxi, then a fee of up to £100 may be charged to you.
29. You promise to pay what is stated on the meter in full.
30. When travelling with an animal, you must sit in the rear seats, (front seats have a passenger side airbag that can kill or injure the animal).
31. When travelling with an animal, the animal must be restrained in the correct and legal manner, at your own risk.
32. If travelling with an unsecured animal, you may be subject to a £5000 fine by your local police, and can void the driver’s insurance, in the unlikely event of an accident.
33. MONEY UPFRONT IF YOU WISH TO COMPLETE A WAIT AND RETURN JOURNEY, this is to ensure the driver gets paid. 
34. Our expectation for Parents and allowing primary school children to travel in our taxi is, they must always be accompanied by a parent or an experienced carer, we will NOT allow children on primary school age to travel alone, and they must always be seated appropriately for their safety when travelling, if we feel this hasn’t been met, we will not allow them to travel with us.  
35. TAXIFIRST and its partner drivers, reserves the right to charge a 20 ukp removals fee on top of the metered fare, if you try and fill the car with (but not limited to) luggage, household goods, shopping that we deem excessive.